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Help: Frequently Asked Questions About Psychiatrist.com

Registration

Q: What are the benefits of registering on www.psychiatrist.com?

A: While parts of the Web site are available without registration, many sections, including all CME activities, require you to register for free. To access the full text of The Journal of Clinical Psychiatry, you must become a paid subscriber.

Registered users receive the following access privileges:

  • abstract searches
  • full site searches
  • access to Continuing Medical Education activities originally published in the monthly issues of the Journal with free CME credit
  • access to informative case reports from the Journal letters page in our Clinical Forum
  • early notification of the table of contents and abstracts from the Journal before publication through our e-mailed E-Lerts

Paid subscribers receive all the above access privileges, plus the following:

  • early online access to the Journal before it is published
  • full text access to current Journal issues and supplements as they are added to our web library
  • access to an ever growing selection of past Journal issues and supplements
  • access to Online Ahead of Print articles

Q: How do I register?

A: You may register for free by filling out a simple registration form. Why not register today?

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Q: How do I receive JCP online?

A: JCP online is available to paid subscribers to The Journal of Clinical Psychiatry.

  • Current paid subscribers may submit their customer numbers from their mailing labels as proof of membership. Just fill out the registration form and you will have instant access to The Journal of Clinical Psychiatry.
  • Anyone who subscribes online to The Journal of Clinical Psychiatry using our secure server and a major credit card will receive immediate access to the Journal.

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Subscriptions

Q: How can I order a subscription to your journal?

A: You can order a subscription in many ways, the quickest and most efficient method would be to visit our orders page. You may also submit orders by phone, fax, an e-mail to subscriptions@psychiatrist.com , or postal mail.

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Q: What payment methods do you accept?

A: We accept checks, money orders, Visa, MasterCard, American Express, and Discover. All payments must be in U.S. funds, and payable through a U.S. bank. Prepayment is required for all orders.

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Q: Is it safe to use my credit card if I order online?

A: Yes. Our Web site is secure, so any information that you submit to us via our Web site, including charge card information, can be safely transmitted.

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Q: When will my subscription begin?

A: Print subscriptions will begin with the first available issue after full and correct payment is received. Please allow 4-6 weeks for service to begin. For online only subscriptions, service will begin immediately if the order was placed using our online ordering system; orders received through other channels will be processed and service will begin within 5-7 business days.

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Q: How can I change my address for my paper subscription?

A: You may submit your address change by mail, an e-mail to addresschange@psychiatrist.com , phone, or fax. Address changes should be submitted at least six weeks in advance, if possible. We cannot guarantee free replacement for missing issues due to subscriber's failure to notify us of an address change. Please send the old and new addresses with your request.

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Q: I received an invoice for my subscription renewal, but I already paid. Why did I receive another invoice?

A: The most likely explanation is that your payment and the renewal notice crossed in the mail. If you continue to receive notices, please contact us.

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Q: I did not receive a renewal invoice. How can I renew my subscription?

A: The most convenient way is to use our online order form. You may also mail in your renewal payment. Please be sure to include your complete mailing address and a contact phone number or e-mail address.

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Q: Do you have a cancellation policy for print subscriptions?

A: Print subscriptions may not be canceled if the first issue has already been served. Exceptional circumstances may apply, but the request must be sent in writing. Verbal cancellation requests are not acceptable. Publisher reserves the right to deny any request to cancel a print subscription.

Q: Do you have a cancellation policy for online only subscriptions?

A: Online only subscriptions may not be canceled. Exceptional circumstances may apply. Publisher reserves the right to deny any request to cancel an online only subscription.

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Online Access

Q: Can I receive access to The Journal of Clinical Psychiatry online without having to purchase a paper subscription?

A: Individuals may purchase an online only subscription for $125.00. (Institutions: please contact the circulation department at subscriptions@psychiatrist.com for rates and terms.) You may start this subscription/membership instantly using our secure server and a major credit card.

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Q: I have a subscription to The Journal of Clinical Psychiatry, but I cannot receive the Journal online.

A: Many subscribers to The Journal of Clinical Psychiatry are not paying subscribers but are instead complimentary subscribers. Complimentary subscribers are not eligible to receive the Journal online. Check your mailing label against our sample mailing labels to see what kind of subscriber you are, or you may also contact our circulation department.

We at Physicians Postgraduate Press, Inc. appreciate our complimentary subscribers and have a program to suit your needs. For a small charge of $125.00, you may purchase an online-only subscription. Use our secure server and a major credit card to instantly set up your membership, and select Online Only as your subscription type.

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Q: I cannot read JCP Online, but I am a registered user. What is wrong?

A: Only paying subscribers may read JCP online. If you are a registered user, you may begin accessing JCP online in the following ways:

  • If you are a paying subscriber to The Journal of Clinical Psychiatry, you simply need to provide your customer number to upgrade your account.
  • If you are not a paying subscriber, you will need to purchase your subscription, which you may do instantly using our secure server and a major credit card.

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Q: May I share my username and password?

A: Individual subscribers are allowed online access for a single user only. Usernames and passwords may not be shared.

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Q: What if I forgot my password?

A: If you forgot your username and/or password, we can send it to you if you provide your e-mail address on this form. You may also contact the Circulation Department for assistance. Send an e-mail inquiry to circulation@psychiatrist.com .

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Q: I entered my username and password correctly, but I am still unable to login.

A: The PPP Web sites use cookies to personalize and track usage across our sites. If your browser is set to reject cookies, our Web sites may not be able to authenticate you, and you may not be able to login. Please enable cookies to successfully login. If you have concerns about how cookies are being used, see our Privacy Policy.

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Q: Does your Web site have search capabilities?

A: Online access also offers a Text Search. Customers may search for documents containing specific words or combinations of words. The search engine will display a weighted list of matching documents, with better matches shown first. Each list item is a link to a matching document. You may search abstracts only or the entire site.

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Q: How can I access the online editions as an individual subscriber?

A: Click Login (located below our journal name). Enter your username and password in the blanks provided, and click Submit. You should then see a welcome note in the red bar at the top. Just go to the Journal Archive tab for a complete list of available issues. Be sure to always go back to our home page and log out instead of just closing the browser.

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>Q: How can I make changes to my record online?

A: Click Edit Profile on our home page after you log in. This will allow you to change such information as your address, username and password, and e-mail address.

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For Our Institutional Customers

Q: What is considered an Institution?

A: An institution is, for the most part, an organizational unit at a localized site. An institutional subscriber may be a library, university or other training facility, a medical facility such as a hospital, and others as defined by the Publisher. For print subscriptions, each campus, satellite office, branch, or division is considered to be a separate unit and each must have its own subscription. For information about online subscriptions for institutions, please contact subscriptions@psychiatrist.com.

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Q: Why can't an institution place an order online?

A: Because institutional subscriptions require different processing methods than individual subscriptions, we are unable to offer online ordering for our institutional subscribers. They may submit orders by postal mail, an e-mail to subscriptions@psychiatrist.com, or fax. (Publisher may need to contact the institution for additional information before the order can be fully processed.)

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Q: How does an institution gain online access?

A: Institutions gain access by IP authentication. Username/password authentication is also available; however, it is not recommended. IP addresses should be submitted with your subscription order. We will also need the name and e-mail address of the person who will act as your account administrator. This person will have the authority to make changes to IP addresses by contacting our circulation department at subscriptions@psychiatrist.com . Note: It is the institution's responsibility to monitor Web site usage. The Publisher is not responsible for online user's transactions, correspondence, orders, and general usage if the user accesses the Publisher's Web site (or other site) based on the institutional subscriber's access information for The Journal of Clinical Psychiatry.

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Q: What if my institution's issues are mailed to a U.S. address for forwarding to my end location outside the U.S.? Can my institution still gain online access?

A: We will gladly set up online access for these types of subscribers. However, we must have the end-user's information, including full street address, IP addresses, and a contact name and e-mail address so that our records will be complete and we may better serve you.

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Q: How can I submit my IP addresses to you?

A: You may submit them by mail, e-mail, fax, or phone (see Contact Information below).

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Q: What form does an acceptable IP address or range come in?

IP addresses always include 4 groups of numbers, separated by a period ( . ). Each group may include up to 3 digits, and can range from 0 to 255. For example, 192.192.192.192. The placement of the period is important to the integrity of the IP address.

Please use a dash ( - ) to indicate ranges. Example: 192.192.192.4-6.

To indicate that you are using all available numbers for a particular group, you may use an asterisk ( * ). Example: 192.192.192.* would indicate an IP address of 192.192.192.0-255.

If you use an asterisk in the third octet, you must use an asterisk in the fourth octet as well. An example of a valid address would be 192.192.*.*; however, 192.192.*.4 would not be valid.

Our system does not accept ranges in more than one octet. Example: 192.192.1-2.94-108. Instead, in this case, you should submit two ranges: 192.192.1.94-108 and 192.192.2.94-108.

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Q: Can an institution order an online only subscription?

A: Yes, an institution may order an online only subscription. We offer access based on the needs of the specific institution's user and site requirements. In order to receive a quote for your institution, an inquiry statement must be completed and returned. Please contact the circulation department at subscriptions@psychiatrist.com> to have an inquiry statement e-mailed to you.

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Q: Does the Journal offer usage statistics to institutions?

A: Yes, The Journal of Clinical Psychiatry offers usage statistics and is COUNTER-compliant with Release 3 of the COUNTER Code of Practice. Email alerts are sent to all registered institutional users with notification of the availability of the latest reports.

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Q: How can I obtain usage statistics for my institution?

A: COUNTER compliant usage data is available at The Journal of Clinical Psychiatry Library Service Center at http://psychiatristreports.com. To retrieve reports for your institution, you will require your username and password to log in to the service. To obtain your username and password, please contact us at usagehelp@psychiatrist.com. Special note: Usage data, including username and password access, is shared only with the contact person listed in our files for the institution.

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Back Issues and Article Copies

Q: I would like a copy of a back issue. How do I place my order?

A: Back issues are available for purchase while supplies last. You may send your order and payment by postal mail to the attention of the Circulation Department. We also accept e-mail orders if you would like to pay with a major credit card. Write us at orders@psychiatrist.com .

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Q: How can I obtain a copy of an article?

A: Send your order by mail, an e-mail to orders@psychiatrist.com, phone, or fax. Prepayment is required by check, Visa, MasterCard, American Express, or Discover. You may also order article copies using our online ordering system if you pay with a credit card.

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Q: In what format are article copies available?

A: Article copies are available in either print or electronic format.

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Subscriber Claim Policy for Missing Issues

Q: How do I claim missing issues from my subscription?

If you feel you have missed an issue and would like to have it replaced, please follow the guidelines below:

  • Claims must be submitted to the publisher within four months of publication date. Claims in excess of four months may not be honored. Issues claimed outside the deadline can be purchased at the single issue rate, subject to availability.
  • Claims should be submitted in writing by mail, fax, or email .
  • Missed issues claimed within four months of publication date will be replaced one time only.
  • Publisher will make every effort to fulfill claims for our paid subscribers. However, occasionally, the supply of our back issues will be depleted and the issues may no longer be available. Publisher does not extend expiration dates for subscribers claiming out of print journals or supplements nor do we issue partial refunds.
  • To ensure correct processing of your claim, please supply as much information as possible, including your complete mailing address and your customer number, if available.
  • Publisher reserves the right to deny missed-issue claims for bulk orders delivered to an agent's consolidated shipping address.
  • Damaged-issue claims must be received within 30 days of mailing date.

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Smartphones

Q: How do I scroll inside windows on my iPhone or iPad?

A: Sometimes there are windows within a window on our pages where users are intended to scroll in order to see everything in the subwindow. Swiping with a single finger scrolls the entire page, but swiping with two fingers scrolls the content in the subwindow.

Disclaimers and Other Information

Q: When is psychiatrist.com available?

A: The Publisher intends for the site to be available 24 hours per day, 7 days per week. However, the Publisher will not be liable for damages or refunds should the site become unavailable temporarily or access to the site becomes slow or incomplete due to system back-up procedures, Internet traffic volume, overload of requests to the servers, upgrades to system hardware or software, general network failures or delays, or any other cause which may from time to time make the site inaccessible. Publisher will make every effort to attempt to restore access to site as soon as possible should any of these situations occur.

Q: How is the Most Popular content selected?

A: We select the featured articles and CME activites based on data from monthly WebTrends Analytics 8™ reports, PubMed Central, and Digital Object Identifier (DOI) resolutions.

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Further disclaimers and information.

International rates listed include Canada and Mexico.

Publisher reserves the right to change rates or terms as needed and without notice.

All orders subject to acceptance by Physicians Postgraduate Press, Inc.

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Contact Information for our Circulation Department

Q: How do I contact the Circulation Department?

Our contact information is below:

Physicians Postgraduate Press, Inc.
PO Box 752870
Memphis, TN 38175-2870

Phone Inquiries: 901.751.3800
Orders: 800.489.1001 Ext. 4

Fax: 901.273.2747

E-Mail contacts:

Subscriptions subscriptions@psychiatrist.com
Address changes addresschange@psychiatrist.com
Claims for missing issues claims@psychiatrist.com
Back issue and article copy orders orders@psychiatrist.com
General inquiries circulation@psychiatrist.com

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