Q: What are the benefits of registering on www.psychiatrist.com?
A: While parts of the Web site are
available without registration, many sections, including all CME activities,
require you to register for free. To access the full text of The Journal of
Clinical Psychiatry, you must become a paid subscriber.
Registered users receive the following access privileges:
- abstract searches
- full site searches
- access to Continuing Medical Education activities originally published in
the monthly issues of the Journal with free CME credit
- access to informative case reports from the Journal letters page in
our Clinical Forum
- early notification of the table of contents and abstracts from the
Journal before publication through our e-mailed E-Lerts
receive all the above access privileges, plus the following:
- early online access to the
Journal before it is published
- full text access to current Journal issues and supplements as they
are added to our web library
- access to an ever growing selection of past Journal issues and
- access to Online Ahead of Print articles
Q: How do I register?
A: You may register for free by filling out a simple
registration form. Why not register today?
Q: How do I receive JCP online?
A: JCP online is available to paid
subscribers to The Journal of Clinical Psychiatry.
- Current paid subscribers may
submit their customer numbers from their
mailing labels as proof of membership. Just fill out the
registration form and you will have instant access to The Journal of
- Anyone who subscribes online
to The Journal of Clinical Psychiatry using our secure server and a
major credit card will receive immediate access to the Journal.
Q: How can I order a subscription to your journal?
A: You can order a subscription in many ways, the quickest and
most efficient method would be to visit our
orders page. You may also submit orders by phone, fax, an e-mail to
firstname.lastname@example.org , or postal mail.
Q: What payment methods do you accept?
A: We accept checks, money orders, Visa, MasterCard, American
Express, and Discover. All payments must be in U.S. funds, and payable through a
U.S. bank. Prepayment is required for all orders.
Q: Is it safe to use my credit card if I order online?
A: Yes. Our Web site is secure, so any information that you
submit to us via our Web site, including charge card information, can be safely
Q: When will my subscription begin?
A: Print subscriptions will begin with the first available
issue after full and correct payment is received. Please allow 4-6 weeks for
service to begin. For online only subscriptions, service will begin immediately
if the order was placed using our online ordering system; orders received
through other channels will be processed and service will begin within 5-7
Q: How can I change my address for my paper subscription?
A: You may submit your address change by mail, an e-mail to
email@example.com , phone, or fax. Address changes should be
submitted at least six weeks in advance, if possible. We cannot guarantee free
replacement for missing issues due to subscriber's failure to notify us of an
address change. Please send the old and new addresses with your request.
Q: I received an invoice for my subscription renewal, but I already paid. Why
did I receive another invoice?
A: The most likely explanation is that your payment and the
renewal notice crossed in the mail. If you continue to receive notices, please
Q: I did not receive a renewal invoice. How can I renew my subscription?
A: The most convenient way is to use our
online order form. You may also mail in your renewal payment. Please be sure
to include your complete mailing address and a contact phone number or e-mail
Q: Do you have a cancellation policy for print subscriptions?
A: Print subscriptions may not be canceled if the first issue
has already been served. Exceptional circumstances may apply, but the request
must be sent in writing. Verbal cancellation requests are not acceptable.
Publisher reserves the right to deny any request to cancel a print subscription.
Q: Do you have a cancellation policy for online only subscriptions?
A: Online only subscriptions may not be canceled. Exceptional
circumstances may apply. Publisher reserves the right to deny any request to
cancel an online only subscription.
Q: Can I receive access to The Journal of Clinical Psychiatry online
without having to purchase a paper subscription?
A: Individuals may purchase an online only subscription for
$129.00. (Institutions: please contact the circulation department at
firstname.lastname@example.org for rates and terms.) You may start this
using our secure server and a major credit card.
Q: I have a subscription
to The Journal of Clinical Psychiatry, but I cannot receive the
A: Many subscribers to The
Journal of Clinical Psychiatry are not paying subscribers but are instead
complimentary subscribers. Complimentary subscribers are not eligible to receive
the Journal online. Check your mailing label against our
sample mailing labels to see what kind of subscriber you are, or you may
also contact our circulation department.
We at Physicians Postgraduate Press, Inc. appreciate our
complimentary subscribers and have a program to suit your needs. For a small
charge of $129.00, you may purchase an online-only subscription. Use our secure
server and a major credit card to
instantly set up your membership, and select Online Only as your
Q: I cannot read JCP Online, but I am a registered user. What is wrong?
A: Only paying subscribers may
read JCP online. If you are a registered user, you may begin accessing JCP
online in the following ways:
- If you are a paying
subscriber to The Journal of Clinical Psychiatry, you simply need
to provide your customer number to
upgrade your account.
- If you are not a paying subscriber, you will need to purchase your
subscription, which you may do instantly
using our secure server and a major credit card.
Q: May I share my username and password?
A: Individual subscribers are allowed online access for a
single user only. Usernames and passwords may not be shared.
Q: What if I forgot my password?
A: If you forgot your username and/or password, we can send it
to you if you provide your e-mail address on
this form. You may also contact the Circulation Department for assistance.
Send an e-mail inquiry to
Q: I entered my username and password correctly, but I am still unable to login.
usage across our sites. If your browser is set to reject cookies, our Web sites
may not be able to authenticate you, and you may not be able to login. Please
enable cookies to successfully login. If you have concerns about how cookies are
Q: Does your Web site have search capabilities?
A: Online access also offers a Text Search. Customers may
search for documents containing specific words or combinations of words. The
search engine will display a weighted list of matching documents, with better
matches shown first. Each list item is a link to a matching document. You may
search abstracts only or the entire site.
Q: How can I access the online editions as an individual subscriber?
A: Click Login (located below our journal name).
Enter your username and password in the blanks provided, and click Submit.
You should then see a welcome note in the red bar at the top. Just go to the
Journal Archive tab for a complete list of available issues. Be sure to always
go back to our home page and log out instead of just closing the browser.
How can I make changes to my record online?
A: Click Edit Profile on our home page
after you log in. This will allow you to change such information as your
address, username and password, and e-mail address.
For Our Institutional Customers
Q: What is considered an Institution?
A: An institution is, for the most part, an organizational
unit at a localized site. An institutional subscriber may be a library,
university or other training facility, a medical facility such as a hospital,
and others as defined by the Publisher. For print subscriptions, each campus,
satellite office, branch, or division is considered to be a separate unit and
each must have its own subscription. For information about online subscriptions
for institutions, please contact
Q: Why can't an institution place an order online?
A: Because institutional subscriptions require different
processing methods than individual subscriptions, we are unable to offer online
ordering for our institutional subscribers. They may submit orders by postal
mail, an e-mail to
email@example.com, or fax. (Publisher may need to contact the
institution for additional information before the order can be fully processed.)
Q: How does an institution gain online access?
A: Institutions gain access by IP authentication.
Username/password authentication is also available; however, it is not
recommended. IP addresses should be submitted with your subscription order. We
will also need the name and e-mail address of the person who will act as your
account administrator. This person will have the authority to make changes to IP
addresses by contacting our circulation department at
firstname.lastname@example.org . Note: It is the institution's
responsibility to monitor Web site usage. The Publisher is not responsible for
online user's transactions, correspondence, orders, and general usage if the
user accesses the Publisher's Web site (or other site) based on the
institutional subscriber's access information for The Journal of Clinical
Q: What if my institution's issues are mailed to a U.S. address for forwarding
to my end location outside the U.S.? Can my institution still gain online
A: We will gladly set up online access for these types of
subscribers. However, we must have the end-user's information, including full
street address, IP addresses, and a contact name and e-mail address so that our
records will be complete and we may better serve you.
Q: How can I submit my IP addresses to you?
A: You may submit them by mail, e-mail, fax, or phone (see
Contact Information below).
Q: What form does an acceptable IP address or range come in?
IP addresses always include 4
groups of numbers, separated by a period ( . ). Each group may include up to 3
digits, and can range from 0 to 255. For example, 18.104.22.168. The placement
of the period is important to the integrity of the IP address.
Please use a dash ( - ) to
indicate ranges. Example: 22.214.171.124-6.
To indicate that you are using all
available numbers for a particular group, you may use an asterisk ( * ).
Example: 192.192.192.* would indicate an IP address of 126.96.36.199-255.
If you use an asterisk in the
third octet, you must use an asterisk in the fourth octet as well. An example of
a valid address would be 192.192.*.*; however, 192.192.*.4 would not be valid.
Our system does not accept ranges in more than one octet.
Example: 192.192.1-2.94-108. Instead, in this case, you should submit two
ranges: 188.8.131.52-108 and 184.108.40.206-108.
Q: Can an institution order an online only subscription?
A: Yes, an institution may order an online only subscription.
We offer access based on the needs of the specific institution's user and site
requirements. In order to receive a quote for your institution, an inquiry
statement must be completed and returned. Please contact the circulation
email@example.com> to have an inquiry statement e-mailed to
Q: Does the Journal offer usage statistics to institutions?
A: Yes, The Journal of Clinical Psychiatry offers
usage statistics and is COUNTER-compliant with Release 3 of the COUNTER Code of
Practice. Email alerts are sent to all registered institutional users with
notification of the availability of the latest reports.
Q: How can I obtain usage statistics for my institution?
A: COUNTER compliant usage data is available at The
Journal of Clinical Psychiatry Library Service Center at
http://psychiatristreports.com. To retrieve reports for your institution,
you will require your username and password to log in to the service. To obtain
your username and password, please contact us at
firstname.lastname@example.org. Special note: Usage data, including username and
password access, is shared only with the contact person listed in our files for
Back Issues and Article Copies
Q: I would like a copy of a back issue. How do I place my order?
A: Back issues are available for purchase while supplies last.
You may send your order and payment by postal mail to the attention of the
Circulation Department. We also accept e-mail orders if you would like to pay
with a major credit card. Write us at
Q: How can I obtain a copy of an article?
A: Send your order by mail, an e-mail to
email@example.com, phone, or fax. Prepayment is required by check,
Visa, MasterCard, American Express, or Discover. You may also order article
copies using our online ordering system if
you pay with a credit card.
Q: In what format are article copies available?
A: Article copies are available in
either print or electronic format.
Subscriber Claim Policy for Missing Issues
Q: How do I claim missing issues from my subscription?
If you feel you have missed an
issue and would like to have it replaced, please follow the guidelines below:
- Claims must be submitted to
the publisher within four months of publication date. Claims in excess of
four months may not be honored. Issues claimed outside the deadline can be
purchased at the single issue rate, subject to availability.
- Claims should be submitted in writing by mail, fax, or
- Missed issues claimed within four months of publication date will be
replaced one time only.
- Publisher will make every effort to fulfill claims for our paid subscribers.
However, occasionally, the supply of our back issues will be depleted and the
issues may no longer be available. Publisher does not extend expiration dates
for subscribers claiming out of print journals or supplements nor do we issue
- To ensure correct processing of your claim, please supply as much
information as possible, including your complete mailing address and your
customer number, if available.
- Publisher reserves the right to deny missed-issue claims for bulk orders
delivered to an agent's consolidated shipping address.
- Damaged-issue claims must be received within 30 days of mailing date.
Q: How do I scroll inside windows on my iPhone or iPad?
A: Sometimes there are windows within a window on our pages
where users are intended to scroll in order to see everything in the subwindow.
Swiping with a single finger scrolls the entire page, but swiping with two
fingers scrolls the content in the subwindow.
Disclaimers and Other Information
Q: When is psychiatrist.com available?
A: The Publisher intends for the site to be available 24 hours
per day, 7 days per week. However, the Publisher will not be liable for damages
or refunds should the site become unavailable temporarily or access to the site
becomes slow or incomplete due to system back-up procedures, Internet traffic
volume, overload of requests to the servers, upgrades to system hardware or
software, general network failures or delays, or any other cause which may from
time to time make the site inaccessible. Publisher will make every effort to
attempt to restore access to site as soon as possible should any of these
Q: How is the Most Popular content selected?
A: We select the featured articles and CME activites based on
data from monthly WebTrends Analytics 8™ reports, PubMed Central, and Digital
Object Identifier (DOI) resolutions.
Further disclaimers and information.
International rates listed include
Canada and Mexico.
Publisher reserves the right to
change rates or terms as needed and without notice.
All orders subject to acceptance by Physicians Postgraduate
Contact Information for our Circulation Department
Q: How do I contact the Circulation Department?
Our contact information is below:
Physicians Postgraduate Press,
PO Box 752870
Memphis, TN 38175-2870